Ancora Care Limited | Care in Kent | Community Care in Kent | Support For Adults With Learning Disabilities

This notice explains why Ancora Care need information about you, what we do with the information and what your rights are about how this is held.

Companies like Ancora often have information about people. It is the Law that companies must keep this information safe and secure. To do this companies must let people know that they have information about them and how they will use it.

This is called a Privacy Notice. This document sets out Ancora Care's privacy notice. It will tell you:
Why Ancora Care needs information about you.
What Ancora Care does with information about you.
Your rights around how you information is used.

Ancora Care may keep information about you to make sure that our services are safe and professional. Information also helps us to give the best care and support we can. Ancora Care might keep information such as:

Your basic details e.g. name, address, date of birth, emergency contact.
Details of how you pay us for your care billing.
How we support you
Your likes and dislikes
Details about your health

Ancora Care might collect, share, and store your personal information because:

We have an agreement with you or your local council to support you.
It is the law
We may have to give information to other organisation's that we work with i./e. the Care Quality Commission (CQC)
We want to make our support better for you and other people. Ancora Care must follow the law when collecting, storing or sharing information about you.

Ancora Care may use your information to:
Choose the support you need
Keep you safe and healthy
Find out what works and what doesn't when it comes to the support you get.

Ancora Care will always keep your information private and safe. The only people we will let see your information are:
People with permission
People who have the right to see it by law
People or organisations who may have a legal reason to see your information include parts of the health and care system such as your GP or social workers, your local council, the CQC, and the police.

We will only keep your information for as long as it is needed. The amount of time we keep the information will be in line with the law and the rules set out by other organisations such as CQC and depend on why it was needed in the first place.

The information we keep about you is yours, we will make sure it is kept private and only used properly. You have the following rights when it comes to your information.
You can ask to see a copy of the information we have about you. You can do this in writing to our HQ address., The Whitewall Centre, Whitewall Road, Rochester Kent ME1 4DZ, you will need one piece of ID to accompany your request.
If you think the information we have about you is no longer needed you can ask us to delete it, but we wont be able to delete it if the law says it is still needed.
You can ask that we stop some of the ways that we use your information even if you don't want it to be deleted.
You can ask us to delete your information by withdrawing consent. Please contact us if you wish to do this.
You can ask us not to use information for legitimate interests (these are when we have a clear reason or goal for doing something)

If we are unable to do what you have asked the Data Protection Officer will explain why.

You can write tom our Data Protection Officer if you have questions or are unhappy about the way we use your information. You can do this yourself or ask someone who supports you to do this for you,. Send a letter to this address
Date Protection Officer
Ancora Care Limited
The Whitewall Centre
Whitewall Road
Rochester
Kent
ME2 4DZ
or email jade@anocracare.com

An easy read version of this statement is available on request